SHIPPING COSTS

Shipping costs vary from product to product and location, this information is specified in the checkout process.

Street Surfing only ships within the continental Europe for now, plus the Portuguese Islands. 

Free Shipping
Street Surfing offers to PT - Portugal and free shipping to the following country's when the total value of the checkout cart is over 100€ 

Free Shipping Over 100€ Cart:
ES - Spain
FR - France
IT - Italy
GB - United Kingdom

Warning.
We do not ship to PO Boxes.
Please be aware that unforeseen circumstances may affect our shipping timings such as peak season and/or bad weather

International Shipping
Street Surfing does not offer international shipping for now, but we will soon.
We apologize for the inconvenience.

AVAILABILITY OF PRODUCTS
Street Surfing Worldwide's digital catalog is independent of physical stores, both on price level and quantity in stock. All promotional campaigns have limited and exclusive stock for online marketing.
Street Surfing Worldwide only processes an order made by a User upon confirmation of their payment, and Street Surfing Worldwide can not guarantee the availability of the items until the start of the processing. The estimated time for shipment plus the time of transport depends on the chosen carrier, as well as the destination of the order.

Street Surfing Worldwide only ships on working days. This way, neither weekends nor holidays are counted towards estimated delivery of parcels. In any case, the estimated delivery dates are indicative only.
If any product ordered becomes unavailable during the order processing Street Surfing make the diligence to have the item sourced. In case of this alternative source represents an increased cost Street Surfing will proceed with the consent given by the User after contacting him.
In case of absolute unavailability of stock of the ordered product, Street Surfing Worldwide may propose to the User the supply of a product of equivalent quality and price, if any, and in this case, the order will only continue after consent given by the User.
In case of absolute unavailability of stock of the ordered product, and since it is not possible to propose to the User any product of equivalent quality and price, or not having given its consent to change the order initially made, Street Surfing Worldwide will reimburse the amounts paid by the User, within a maximum period of thirty (30) days after notice of cancellation.
Any delay in the shipment of articles, compared to the estimated dates presented, does not give the User the right to any compensation.

Questions

Email our Customer Service at info@streetsurfing.com

Return and Refund Policy
Street Surfing return policy applies only to unused items purchased online through our website at www.streetsurfing.com. 

Returns must be made within 30 days of the invoice date. Before returning any item, you must contact our Customer Service Department to validate the process.

Conditions
If the goods sold do not meet the following conditions;

• Fit for the purpose as described
• Match the description given
• Are free of defects and faults

We may offer to repair, replace or refund at our discretion.
If goods are to be returned they must be returned unused and in is original packaging. When returning goods contact for instructions on correct return procedures.

Street Surfing will replace products that have obvious manufacturing defects. Damages cause by water, fire or impact are not subject to warranty. All products must be inspected by Street Surfing for a return/refund to be issued.
For additional info please email info@streetsurfing.com.
You will be notified via email once your refund has been approved in our system.
No need to follow up. You will receive an email confirmation once your refund is completed.

We offer the following payment methods in Europe to ensure that shopping with us is fast, secure and convenient:

• Visa
• Mastercard / Eurocard
• American Express
• Paypal
• Apple Pay

Payment by Credit Card
We guarantee that every purchase made on our site is completely secure thanks to SSL, an encryption technology system which masks and protects the data on your credit card.
Our online store only uses GlobalSign certified secure servers, which guarantees the highest standard of protection.

 Payment via Paypal

You can select PayPal as your chosen method of payment when you checkout.
The PayPal login page, where you can complete the payment, will open automatically once you have confirmed your order information and clicked on SECURE CHECKOUT.
If you do not have a PayPal account, you can create one on the PayPal page login before completing your order.